MeTech Technology Sdn Bhd (“MeTech”, “MESOS”, “we”, “us” or “our”) respects the privacy of individuals whose personal information is processed through the MESOS website, platform and services.
This Privacy Policy explains the types of information we may collect, how that information may be used and the choices available to individuals.
1. What MESOS Covers
MESOS is a business ecosystem that may provide:
- Accounting System
- POS System
- F&B POS System
- WhatsApp AI Agent
- Bookkeeper AI
- Other related services and integrations
The type of information processed depends on the MESOS products and features used by each customer.
2. Information We May Collect
Depending on your use of MESOS, information collected or processed may include:
Account Information
Name, email address, telephone number, company information, position and account credentials.
Business Information
Company details, products, suppliers, customers and other information entered into MESOS.
Financial & Transaction Information
Invoices, transaction records, payment information, accounting entries, sales information and related business records.
F&B Information
Orders, menu items, transaction information, table information and related operational data.
Communication Information
Messages, enquiries and other information processed when customers interact with WhatsApp AI Agent or related communication services.
AI Input & Output
Information submitted to MESOS AI-powered services and responses or outputs generated from those services.
Technical Information
IP address, browser information, device information, login activity, usage data and other technical information reasonably required to operate and secure the platform.
3. How We May Use Information
Information may be processed to:
- Create and manage MESOS accounts.
- Provide requested MESOS products and services.
- Process business transactions and records.
- Operate AI-powered functionality.
- Provide customer service and technical support.
- Maintain and secure our systems.
- Diagnose technical problems.
- Improve our products and services.
- Communicate service-related information.
- Prevent fraud, misuse or unauthorised access.
- Meet contractual or legal requirements.
4. Business Customer Data
Where MESOS is used by an organisation, that organisation may provide personal information relating to its employees, customers, suppliers or other individuals.
The organisation remains responsible for ensuring that it has the necessary authority or lawful basis to collect and provide such information to MESOS.
5. AI Services
Information submitted to AI-powered MESOS features may be processed as necessary to provide the requested functionality.
Users should avoid submitting information that is unnecessary for the task being performed.
Because AI-generated responses may contain inaccuracies, users should independently review important outputs before using them for accounting, financial, legal or business decisions.
6. Sharing of Information
We may share information where reasonably necessary with:
- Service providers supporting MESOS operations.
- Technology and infrastructure providers.
- Communication and messaging providers.
- Professional advisers.
- Regulators, authorities or law-enforcement bodies where required by applicable law.
- Parties involved in a legitimate corporate transaction, where applicable.
We do not disclose information to third parties except where reasonably required for legitimate business, contractual, operational or legal purposes.
7. Third-Party Integrations
MESOS may integrate with external services.
When you activate or use a third-party integration, information may be transmitted between MESOS and that provider as required to perform the requested service.
The third party’s own privacy policy may also apply to information processed through its services.
8. Information Security
We take reasonable technical and organisational measures designed to protect personal and business information against unauthorised access, alteration, misuse, loss or disclosure.
However, no electronic system or internet transmission can be guaranteed to be completely secure.
9. Retention of Information
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business records, resolve disputes and meet legal or contractual obligations.
Retention periods may differ depending on the type of information and MESOS service used.
10. Access & Correction
Subject to applicable law, individuals may request access to or correction of certain personal information held by MESOS.
Requests may be submitted using the contact details below.
We may need to verify your identity before processing certain requests.
11. Data Deletion
Requests for deletion of personal information may be submitted to MESOS.
Certain information may continue to be retained where reasonably required for contractual, financial, security, legal or regulatory purposes.
12. Cookies
The MESOS website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and maintain security.
Users may be able to manage cookies through their browser settings.
13. External Links
Our website or platform may contain links to third-party websites or services.
MESOS is not responsible for the privacy practices or content of external websites.
14. Cross-Border Processing
Where service providers or technology infrastructure used by MESOS operate outside Malaysia, information may be processed or stored outside Malaysia subject to applicable requirements and appropriate safeguards.
15. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology or applicable requirements evolve.
The latest version will be published on this page with its effective date.
16. Contact Us
For questions or requests relating to privacy or personal information:
MeTech Technology Sdn Bhd
MESOS
Email: sales@mesos.my
Telephone: +60139909343
Address: 27-1, Jalan Tiara 2D/KU1, BBK Commercial Centre, Bandar Baru Klang, 41150 , Klang , Selangor , Malaysia.
Malaysia’s Personal Data Protection Commissioner states that the PDPA applies to personal-data processing in commercial transactions and publishes specific guidance covering privacy notices and data-protection principles. The Commissioner also now publishes guidance and circulars addressing topics including data-breach notification and data-protection officers.